Had family members die due to Sandy and had to reschedule with Spirit Airlines? Don't worry! $500 change fees and a Jan 1 deadline are yours... | Bob's Blitz

Had family members die due to Sandy and had to reschedule with Spirit Airlines? Don't worry! $500 change fees and a Jan 1 deadline are yours...

Here's a story about a family that had a) two family members die (one as a result of Hurricane Sandy and one not but services were during the week of) and b) they had immediate relatives lose their home to the storm that are now staying with them. The family in question had reservations with the Spirit Airlines -- four folks flying out of ACY on November 3, 2012, returning from Cancun on November 10th.

With us?

First call is to Disney, who manages the time share in question. No problem, says Disney. You can reschedule, no fees.

Awesome. Nice job Disney.

Second call is to Spirit Airlines. Sorry, you're out of luck. Yes, you can reschedule but you must do so by January 1st, 2013. (Because how wouldn't a family torn apart by the storm not be ready for fun in the sun by then?) Oh, and there's a $500 change fee ($125 per ticket) to boot.

Oh, you also paid your baggage fees in advance? Yeah, we're not waiving that $200 either ($50 bucks per bag.)

Spirit Airlines moved to 'initiate a Hurricane Buster Policy.' Sandy hit NY and NJ on October 29th. According to Spirit, travelers were really only effected on November 7th and 8th. (No, you can't make this up.) And they waived fees for customers holding reservations for travel to, from or through affected locations between Wednesday, November 7, 2012, and Thursday, November 8, 2012.

That's just swell. Oh but wait, even that had a catch: "...provided that customers rebooked their travel plans before the date and time of their original reservation, and travel on or before November 15, 2012."

Head spinning with that generosity? Don't worry - the family mentioned above didn't fit the November 7th and 8th travel dates. They were flying much closer to when the storm actually killed their brother-in-law in Staten Island. Nov 7th was his viewing, Nov 8th...his burial.

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