When asked what may have led to the derogatory name, Brown theorized that it could have stemmed from a recent phone call she had with the company's customer service.
Brown, a two-year customer of Comcast, explained that her family was in a tight financial spot. She called to inquire about how she could cut down her monthly bill. Brown told the blog [Elliott.org] that instead of assisting her, the representative passed her on to a retention specialist who promptly tried to keep her at her current bill and, on top of that, get her to sign a two-year contract.
Comcast claimed that it will investigate the issue and fire the person responsible for the name-change.
"We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation," Steve Kipp, a vice president, told the blog.
Brown told the blog that Comcast has since called her and offered a full two-year refund.
Follow us on Twitter for exclusive stories, Subscribe by Email, or Return home for Top sports news.
Tweet