Ad nauseam you know of our 7 week fight with Comcast. (Updates
are still here.) 3/6/14 took the cake. 12:15 PM ET -- Internet is out. Right after this Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:32:c8:25:fc:ed;CMTS-MAC=00:01:5c:24:52:c2;CM-QOS=1.1;CM-VER=3.0;
Tech says that he sees a lot of 'very low signal strength' in the area. Degraded. Needs to open a 'back end' ticket. The first Comcast employee to openly state that he sees a problem and that
it is with them. (We've had one say the pad to the node needs to be checked but not this openly state that there is a problem effecting the neighborhood.)
As we're transferred to a CSR to open the ticket -- the phone drops. Call back and customer service transfers us to..WiFi support because they don't see any note of a problem...At this point we begin recording because something smells.
Tier 2 reads and clarifies the problem - the cable from the box back needs to be checked as signal is bad to multiple boxes, by their readings, in the hood. He sees it. He's going to write up more detailed notes before transferring us to a CSR to schedule a truck roll.
15 minutes later.
Cut off again. Call directly in to 800-Comcast and the CSR again has no clue. We hang up after he wants to troubleshoot our issue which has been troubleshot for 2 months!
Call WiFi support directly. And now this guy, the third,
has no idea what we're talking about.
4 phone calls following an actual Comcast employee saying that 'the problem is outside past your box' and all of a sudden disconnects and lost notes. Fishy.
**Update. 7 weeks in,
Comcast admits there's a problem...and? They're going to bill us despite knowing they
made an accounting mistake. [Like, Retweet, and Google+ below before leaving please.]
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